Cancellation and Refund

Cancellation and Refund Policy

Introduction

Thank you for shopping at Examologist - Your Exam Buddy. We strive to provide the best educational resources to help you succeed. This Cancellation and Refund Policy outlines the terms and conditions for cancelling orders and requesting refunds for both digital and physical products purchased from our website, www.examologist.com.

Digital Products

Cancellation

  • Orders for digital products (such as e-books, downloadable study materials, and online courses) cannot be cancelled once the purchase is complete.
  • All sales of digital products are final, and no refunds will be provided.

Refund

  • Due to the nature of digital products, we do not offer refunds once the product has been accessed or downloaded. Digital products lose their value once consumed, and therefore, all sales are final.

Physical Products

Cancellation

  • If you wish to cancel an order for physical products (such as printed books), please contact us immediately at [Email Address] or [Phone Number]. Orders can only be cancelled before they are shipped.

Refund

  • We offer refunds for physical products under the following conditions:
    • The refund request is made within 7 days of receiving the product.
    • The product is returned in its original condition, unused, and with all original packaging intact.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order details and reason for return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the product.
  3. Return Shipment: Ship the product back to us at the address provided in the return authorization. Please ensure the product is securely packaged to avoid damage during transit.
  4. Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund within [number of days] days. The refund will be issued to the original payment method.

Shipping Costs

  • The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.